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Travel, Tourism & Flight Attendant Preparation Diploma

Having trouble deciding which way to go -- a career in Travel Tourism or become a Flight Attendant? Your worries stop here. Our innovative combined Travel, Tourism Management and Flight Attendant Preparation Diploma Program offers you the best of both worlds.

Travel the world for free and wake up to a new city everyday. Or work in the airport, in a travel agency, car rental, bus or rail company. Work for an airline or a tour operator. Work part time or full time, regular hours or shift work. Work locally or anywhere around the world. Your choices are endless.

Successful Graduates of Eton's Travel, Tourism and Flight Attendant Preparation Diploma Program enter the professional world with confidence, armed with knowledge and skills in the following areas:

  • Aviation Terminology and Aircraft Specifics
  • Safety and Security Management
  • Emergency and Evacuation Procedures
  • In-flight Customer and Meal Service
  • Professional Development
  • Passenger Interaction Skills
  • Handling of Special Attention Passengers
  • Onboard Public Announcements
  • Aviation First Aid
  • Tourism Geography
  • Package Tour Planning
  • Cross-Cultural
  • Tourism Destination Marketing
  • Ethics and Sustainable Tourism
  • Sports and Recreation Management
  • Fares and Ticketing
  • Global Distribution System (GDS) Training
  • And More!

Graduates from this program may find work with travel agencies, airlines, airports, car rental companies, rail companies, tourist information centres, tour companies, trade show planners, etc. Click here for a list of careers in these exciting places.

If you're interested in learning more about working in Travel and Tourism and exploring whether a career as a Flight Attendant is for you, fill out the form to contact Eton College and receive a FREE Career Information. A friendly and knowledgeable Eton College Admissions Officer will be happy to help you with everything from career exploration to financial aid questions.

Call 1-604-677-4431 to speak with an experienced Eton College representative right away!

Course Lists

INTR101 - Introduction Tourism

Tourism being one of the world’s largest industry, its size and scope necessitate a full introduction course for learners. Tourism is growing, dynamic, and global, with a tremendous economic, environmental and cultural impact. It is both a product and a service. This course introduces all 5 sectors of the industry and is designed to help the learner identify the factors which influence the industry in both positive and negative ways as well as what motivates people to partake in tourism activities.

GEOG101 - Tourism Geography

This course is designed to introduce major tourism destinations; it is comprised of an in-depth study of most countries in the world. Students discover more about natural and man-made attractions, culture, currencies, food and beverage facilities, hospitality establishments, and all documentation required to travel. The focus is on better understanding geography in order to succeed in the tourism industry: it shows how a realistic knowledge of destinations can translate into a travel and tourism career success in tourism businesses where selling a destination is an essential skill for employment.

CULT101 - Cross-Cultural Tourism

In order to be effective in a global world, more specifically in the tourism industry, people must have high cultural intelligence. Cultural intelligence (CQ) is a rich and dynamic skill set that can be developed through self-awareness and study. Learners in this course will develop skills they can take with them and use at work, at home, abroad, or in any setting where cross-cultural awareness, understanding, and interaction is required.

The focus is on developing competence in cross-cultural communication in a variety of settings related to the tourism industry.

REST101 - Restaurant & Food Service

COPS BC Unique Scenario 2009 (BC Work Futures) projects employment openings in the Restaurant and Food Service Managers occupation to be at 23,960 by the year 2015. As the restaurant and food service industry is often the entry level position for numerous businesses in the tourism industry, this is an essential course for graduates of the Tourism Management program. The purpose of this course is to provide the student with an introduction to the world of restaurant and food service operations. More specifically, the course will provide an opportunity to understand the structure, nature and operating characteristics of food service as well as being able to identify the role of managers in the food service industry and to highlight their principal responsibilities.

PROD102 - Tourism Products & Service Operations

This course is designed to provide an overview of tourism products and services such as: Surface and Ground Transportation (Rail, Car Rental and Motor coach companies), Accommodation, Cruise Industry, Tour Operators, and Activities and Events. The emphasis is on obtaining detailed knowledge of these products, services and suppliers, and sharing this information and costs associated with products and services with clients. The course introduces terminology, preparing itineraries, costing, verifying documentation and informing the client.

MKTG102 - Destination Marketing

This course presents insights into key issues related to the successful operation of destination management organizations (DMO’s); it includes perspectives from the United Kingdom, Canada, and Mexico. Topics include services, sales, marketing, research and performance measurement, communications, product development, technology, human resources, member care, finance, governance, and alliances. The focus is on the functions of convention and visitor bureau (CVB’s) such as Tourism Vancouver, and other marketing organizations such as the Canadian Tourism Commission (CTC).

ENVI102 - Ethics & Sustainable Tourism

This course will guide through, and expose the learner to, a variety of information, website, articles and diverging point of views on sustainable tourism. The course will start by introducing ethical theories and the responsibilities of tourism business owners and stakeholders towards sustainability in tourism. The learner will be expected to demonstrate reflective thinking and problem-solving skills on the topic of sustainable tourism.

OPER102 - Tourism Office Operations

This course focuses on the operations of travel agencies, airlines, and airports. All aspects of this large component of the tourism industry are examined: regulatory bodies; management of information; communication with clients; policies and procedures; promotional activities, and human resources development. The course ends with a seminar on career preparation.

LEGL103 - Sport & Recreation Management: Laws & Risks

This course outlines legal issues in Canadian sport and recreation management. Topics covered include a range of key topics that students in Sport and Recreation programs must understand as they enter the field, including risk analysis, insurance, legal liability, issues in tourism and casual recreation, and professional and amateur sport participation.

MGNT103- Human Resources Management in Tourism

This course outlines four key components of human resources management: Challenges and the Legal Context, Attracting and Selecting People for the Organization, Developing People in the Organization, and Employee Relations. Each of the topic will be examined from two lenses: 1) General HR practices; 2) HR practices in the tourism industry.

COST103 - Transportation Fares & Costing

Quoting airfares, issuing tickets, collecting payment, and processing refunds and exchanges are all essential components of the travel profession. This course provides a complete overview of domestic and international airfares, taxes, currency, and ticketing processes. Accurate interpretation of faring information is stressed. This includes all ticketing entries, domestic and international, fare calculation lines, tax codes and mileage system symbols. The ticketing portion presents current ticketing documents and procedures as mandated by the Billing Settlement Plan (BSP) – Canada: Manual for Passenger Sales Agents and the IATA Ticketing Handbook.

TECH103 - Technology in Travel

This hands-on course is designed to learn how to operate a Global Distribution System (GDS), also called a Computerized Reservation System (CRS). These systems are an important part of the travel industry and perform many duties, including operating as a sales tool, a communication device and an inventory management tool.

PRO 101 Professional Development

This course is designed to introduce and provide an overview of the flight attendant career. Topics include: Flight Attendant work conditions and Career Path, Crew scheduling, Cabin crew conduct, Appearance standards and Airline-recruiting process. This course also covers topics on career preparation such as: Career Planning, Image Management Detail, Resume and Job Application Correspondence Writing, Before/During and After Interview. You will be required to participate in a mock interview and demonstrate learned skills and techniques, as well as develop excellent behaviour and constantly demonstrate winning attitudes throughout the program.

GEO 101 Geography for Flight Attendants

This course will introduce you to the countries of North and South America, Europe, Africa, Asia and Oceania. Topics include: natural and man-made attractions, culture, currencies, dominant religion, major air carriers and airports. You will need to understand the world time zones and calculate time differences between countries. You will also be required to identify countries and cities on a map as well as memorize IATA codes.

INT 101 Introduction to Aviation

This course includes an overview and introduction of the following topics: The Airline Industry, Theory and Physiology of Flight, General Crew Responsibilities and requirement, Aircraft Familiarization, Crew Briefings, Communication and Coordination. You will be required to describe and use aviation terminology and to effectively deliver mandatory and commonly used Public announcements onboard the aircraft.

SAF 101 Safety and Emergency Procedures

This course includes an overview of the crewmember’s responsibilities and procedures relating to the different situations on board such as: Normal safety procedures, Aircraft incidents and accidents that involves Bird strike, Volcanic ash, Turbulence, Surface contamination and Cabin depressurization, Emergency equipment on board, Fire fighting procedures, Emergency landing and evacuation procedures as well as Post Crash Survival.

SEC 101 Security Procedures

This course is designed to introduce the general airline security requirements and associated procedures. Topics will include an overview and introduction of the following: Weapons and firearms, Passenger boarding requirements, Crew interference, Air rage and Passenger Restraint, Bomb threat, Hijacking. You will be required to identify the nine classes of dangerous goods and describe the appropriate measures to ensure safety onboard.

AFA 101 Aviation First Aid

This course is taught by St. John Ambulance and includes the following First Aid topics: Emergency Scene management, Shock, Unconsciousness and fainting, Choking, Wound care, Severe Bleeding, Eye Injuries, Burns, Poisons, Bites and Stings, Fractures, Emergency Childbirth and Miscarriage, Environmental Illnesses and Injuries. You will be required to demonstrate proper Respiration and CPR Techniques.

CUS 101 Customer Service

This course is designed to introduce the elements of customer and in flight service in the airline industry. You will be required to demonstrate effective communication and interpersonal skills in dealing with and in providing service to varied types of customers/passengers. You will also be required to memorize the most commonly used assistance and special meal codes. In flight service topics that are included in this course include: Classes of service on board, Meal and Beverage service, In-flight food handling and service sequence. You will be required to participate in a mock flight exercise and apply the learned safety and service in-flight procedures.

 

ACCOMMODATION

  • Accommodation Service Manager
  • Assistant Executive Housekeeper
  • Assistant Hotel Manager
  • B&B Owner/Operator
  • Banquet Manager
  • Bed and Breakfast Operator
  • Beverage Manager
  • Catering Convention Sales Manager
  • Catering Sales Manager
  • Catering Service Manager
  • Catering Supervisor
  • Concierge
  • Conference and Event Planner
  • Conference and Meeting Planner
  • Conference Services Manager
  • Convention Services Supervisor
  • Dining Room Manager
  • Executive Housekeeper
  • Food and Beverage Service Manager
  • Food Service Counter Attendant
  • Food Service Supervisor
  • Front Desk Manager
  • Front Office Manager
  • General Manager
  • Golf Club Manager
  • Guest Service Representative
  • Guest Services Manager
  • Heritage Interpreter
  • Hotel Front Desk Agent
  • Hotel Manager
  • Hotel Night Auditor
  • Hotel Night Clerk
  • Housekeeping Manager
  • Housekeeping Room Attendant
  • Housekeeping Supervisor
  • Recreation/Activity Director
  • Reservations Manager
  • Reservations Sales Agent
  • Revenue Manager
  • Room Service Manager
  • Rooms Agent
  • Rooms Division Manager
  • Sales & Marketing Manager

FOOD & BEVERAGE SERVICES

  • Food and Beverage Service Manager
  • Food Service Counter Attendant
  • Food Service Supervisor
  • General Manager
  • Private Dining Room Manager
  • Restaurant and Food Service Manager
  • Restaurant Manager

RECREATION & ENTERTAINMENT

  • Conference and Event Planner
  • Conference and Meeting Planner
  • Conference Services Manager
  • Convention Services Supervisor
  • Festival Organizer
  • General Manager
  • Golf Club Manager
  • Guest Service Representative
  • Guest Services Manager
  • Nightclub Manager
  • Office Manager
  • Special Events Organizer
  • Trade Show and Event Manager
  • Trade Show Guide
  • Trade Show Planner
  • Trade Show Registration Clerk

TRANSPORTATION

  • Customer Service Director
  • Flight Attendant
  • Flight Service Director
  • General Manager
  • Office Manager
  • Passenger Service Director
  • Purser
  • Reservations Sales Agent
  • Sales & Marketing Manager

TRAVEL SERVICES

  • Airline Sales and Service Agent
  • Airline Ticket Agent
  • Customer Service Agent
  • General Manager
  • Office Manager
  • Passenger Service Agent
  • Reservations Sales Agent
  • Sales & Marketing Manager
  • Small Business Owner/Operator
  • Station Agent
  • Tour and Travel Guide/Director
  • Tour Operator
  • Tourism Researcher
  • Tourism/Visitor Information Counsellor/Supervisor
  • Travel Agency Manager
  • Travel Agent
  • Travel Trade Sales Manager
  • Travel Writer/Photographer

"I would like to this time to say thanks for all the lessons and support from all the staff of Eton College. I have learned a lot from the year. Eton has made my college experience a fun and interesting ride in my life. It gave me a chance to fly overseas for the first time to Europe. It was amazing. I have never thought of going anyway but Eton gave me a chance. I'm glad that I applied to Eton College. Thanks for everything."

- Joey L.
Travel, Tourism and Flight Attendant Preparation Graduate

 
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