Programs Hospitality Hospitality Management Diploma
Hospitality Management DiplomaRising Demand for Hospitality Professionals B.C. has always been a hotspot for tourism and hospitality, and with the huge success of the 2010 Winter Games, the hospitality industry in Vancouver and throughout the province is expected to continue to remain strong. According to the Canadian Tourism Commission, total tourism spending for the first quarter of 2010 climbed to 4%, with accommodation, food and beverage services seeing a bump of 5% in total revenue. In the next 4 years, at least 6 new hotels will be built in downtown Vancouver, creating 5,000 new job opportunities. Plus, Air Canada has signed a new aviation contract between Asian countries that has experts forecasting an increase of 500,000 visitors to Vancouver each year for the next decade. That means excellent job opportunities for new professionals entering the hospitality industry. Hospitality covers every imaginable type of property. From bed and breakfasts to five-star resorts, from hotel chains to roadside motels, from luxurious villas to one-room cabins, from stately cruise ships to houseboats and yachts, hospitality properties abound. If you fancy working in any one of these places, this program is for you. Students master the management and operational skills that make these hospitality properties thrive. Some of the courses in this program include Front Office Operation, Food & Beverage Service, Hospitality Facilities Management and Design and more. This American Hotel & Lodging Association Education Institute endorsed diploma program is currently recognized in 114 countries, with more than 11,000 hospitality property members worldwide. Call 1-604-677-3866 to speak with an experienced Eton College representative right away! #104 – IntroductionThe purpose of this course is to provide you with an introduction to the world of business and particularly to business as it applies to the hospitality industry. More specifically, the course will provide an opportunity for you to: become acquainted with the social, economic and environmental context within which the hospitality industry operates; understand the structure, nature and operating characteristics of the different sectors of the hospitality industry; obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management. #250 – SupervisionThis course is designed to provide students with the principles of supervision as they apply specifically to the hospitality industry. Topics include: fundamental supervisory responsibilities; speaking effectively; working with the human resources department; training; forecasting; distinguishing coaching from counseling and disciplining; identifying the components of a progressive disciplinary program; legal concerns; leadership; motivation; resolving conflict; prioritizing; implementing change; personal development. #261 AccountingThis course presents basic financial accounting concepts and shows you how they apply to the hospitality industry. This course incorporates the most recent formats, information, and schedules from the newly-published Uniform Systems of Accounts for the Lodging Industry. #281 FacilitiesThis course is designed to demonstrate to students how to keep all areas of a hotel property running efficiently. The course takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. You will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel. #333 Front Office OperationsThis course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. The course also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel. #338 HousekeepingHousekeeping is critical to the success of today’s hospitality operations. An Educational Institute survey of nearly 4,500 properties identifies housekeeping as one of the top three departments that could be most improved by training. In this course you will learn what it takes to direct the day-to-day operations of this vital department, from an overall management down to technical details. #349 Food and Beverage ServiceThis course shows students how food service professionals create and deliver guest-driven service; enhance value and build guest loyalty; and continuously improve the process of providing excellent service. You will learn how every aspect of a food service operation contributes to the guest experience, and explore unique features of a variety of food and beverage operations. The course includes updated menu trends, bioterrorism, responsible alcohol service, and material on leadership, service skills, and service styles. #357 Managing Human ResourcesHospitality is a global industry, and this course will focus on how to manage the important human resources who provide services within a hospitality operation. You will learn how to fulfill the requirements of employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing production. #358 Managing International Human ResourcesThis course will introduce you to the diversity of the global hospitality industry. Students will be presented with an overview of the scope of the hospitality industry within a particular country, and explore major human resource issues as practiced in that destination. You will learn from industry leaders on the perspectives and topics that include labor market issues, legal and political environments, societal work values, and corporate cultures. #391 Canadian Hospitality LawThe course will provide an overview of the meaning, sources and administration of business and hospitality law. Topics will include the law of contracts and negligence, human rights, negligence prevention in the hospitality industry, the rights and responsibilities of guests and innkeepers, industry regulatory requirements and employment law. #428 International Hotel ManagementThis course provides the background every graduate will need in today's rapidly changing global marketplace. It prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions. #472 Sales & MarketingIn today’s highly competitive hospitality market, it is essential to have an understanding of marketing and sales. This course goes beyond theory to focus on a practical approach for effectively marketing hotels and restaurants. Textbook illustrations and exhibits include examples of forms, checklists, charts, and other items used by today’s industry leaders. ACCOMMODATION
FOOD & BEVERAGE SERVICES
RECREATION & ENTERTAINMENT
TRANSPORTATION
TRAVEL SERVICES
“From my first day of application, to my acceptance of a management position at a upscale hospitality facility, I was treated with respect, kindness and a level of care that surpassed my expectations. I believe the staff and faculty make the difference at Eton College. Each member, from reception to the principal, I found to be both personable and approachable. The academic skills I have obtained from my experiences at Eton College have helped immeasurably, in both the tasks of looking for and acquiring a good job in today's market. I would strongly recommend the Hospitality Management course at Eton College to anyone wanting to move ahead in the hospitality industry.”
- Troy M. |
