4 Ways to Use Your Hospitality Management Diploma to Improve Customer Service

Going to a hotel or restaurant is meant to be an escape from normal life, so customers rightly expect top-class service when they spend their hard-earned cash. As well as providing an enjoyable stay, hospitality staff should always be aiming to spread a positive message about the business, and impress customers so much that they…

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Interview Tips for Grads of Flight Attendant College

For cabin crew members, taking flight means landing an interview. While job interviews can seem intimidating, candidates can increase their chances with careful preparation. From practice questions to call-backs, the interview process favours those with a keen attention to detail—and an understanding of the expectations of their potential employers. Interview strategies help aspiring flight attendants…

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Creating Hotels With Animals-in-Residence: A Guide for Grads of Hospitality Colleges

Some guests look for simple creature comforts, while others seek the comfort of creatures. From ranches to resorts, there are many hotels around the world that appeal to visitors with the help of in-residence animals. Helping create a unique hospitality brand, the promise of a hotel pet or the appearance of wild animals is enough…

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Students in Tourism Business Training, Check Out These Creative Marketing Ideas!

Last month, interns at the Thebe Tourism Group in South Africa launched the #CTRainDanceChallenge, a song and dance video recognized throughout the tourism industry for its important message and creative approach. Addressing the drought around Cape Town, the video raised awareness for water conservation, welcoming rain with open—and dancing—arms. The video exemplifies how the best…

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What Do Cabin Crews Do During Layovers? What Students in Flight Attendant College Should Know

It’s a question that many travelers have wondered, but that few might know the answer to: how do cabin crews spend their down time? Some flyers have an unduly glamorized view of cabin layovers, while others assume the worst. The truth, as flight attendants know, is somewhere in the middle. Layover periods are often used…

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