Inspiring Service Excellence since 2003

 

“Great customer service is what drives business success in modern economy and our programs are specifically designed to develop the necessary skills for customer service oriented industries”.

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About the program:

 

This 11-month diploma program will help you develop the knowledge, skills and attitude required to explore an exciting career in the service-driven tourism and aviation industry. You will develop skills and knowledge in the core areas of travel & tourism industry coupled with comprehensive flight attendant training.

 

Program focus:

In this program you will explore the following key areas:

  • Tourism Management
  • Sales and relationship management
  • Transportation Fares & Costing Tourism
  • Customer Service
  • Destination Marketing
  • Aviation history and geography
  • Safety and security procedures
  • Emergency procedures
  • In-flight passenger care and first aid
  • Customer service

 

Your career:

As a graduate of this program, you may pursue future career options, such as:

  • Flight/Gate attendant
  • Customer service agent
  • Airline Ground Staff/Supervisor
  • Reservations Agent/Supervisor/Manager
  • Food and Beverage Attendant/Supervisor/Manager
  • Front Desk Agent/Supervisor/Manager
  • Guest Services Agent
  • Sales/Marketing Manager

 

Why choose Eton College?

 

Applied learning

Our classes and workshops are taught by industry professionals, who don’t just deliver the required theories, but bring personal industry experience to the classroom.

 

Small class setting and individual hands-on approach

With the smaller class size, our teachers inspire excellence and provide mentorship to each student, focusing on teamwork, critical thinking, and customer oriented approach.

 

Academic transfer options

Eton College is a fully accredited private institution that will allow you transfer academic credits and continue your studies at partner institutions in Canada and abroad.

 

Career focus and professional development

You will have access to career preparation workshops and job fairs as well as receive training in professional development, networking, industry job search and interview techniques.

 

Industry placement

This program, provides a 6-week industry placement to help you gain work experience while studying, secure high paying employment post-graduation, and ensure further career advancement in the Hospitality and Flight Service industry.